"Our Customer Charter is more than just a statement. It demonstrates our commitment to providing and improving our services and is at the very core of what we do. It’s made up of promises we’ve created by speaking to our customers and understanding their requirements. We are aware that using Focus is a choice, and by having defined standards in place, we are able to measure our performance against our promises, which will help us to deliver service and support of the highest quality. Putting our customers first allows us to earn trust and build long-term relationships. Our Customer Charter is more than just words"
Andy Parker, Head of Customer Experience.