Focus Group
Focus Group 0330 024 2000

Take a look at the range of Inbound features available which include Call Queuing, Call Recording, Auto-Attendant, Voicemail, Call Whisper, real-time Advanced Call Statistics and Disaster Recovery.

The benefits of Inbound

  • Use with any number, anywhere, from any device – the service is available on both geographic (01/02) and non-geographic (08/03) numbers and is accessed through a secure user-friendly website
  • Multi-purpose – use the service to effectively manage everyday calls, to enable employees to work more flexibly or as a robust business continuity solution
  • Easy-to-use – the entire service is designed to be jargon-free, intuitive and to enable you to become very productive, very quickly
  • Immediate set up – everything’s online and directly feeds into our network giving the ability to instantly create or make changes to call plans, announcements and other features
  • No capital outlay – no set up costs means that it can be funded out of operational spend,

From simple call routing to complex call centre services

Choose the best Inbound service to suit your business:


Contact Point

Contact Point

Ideal for the sole trader/single-site business that wants to set up and change their call routing according to opening hours/staff availability.

Contact Path

Contact Path

Suitable for multi-site/multi-department organisations that need to route calls according to who the caller is, by caller’s location to the nearest office or the relevant account manager.

Contact Pro

Contact Pro

Provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and are looking to deal with incoming enquiries effectively without missing a call.


Who is Inbound aimed at?


Customer service

Customer service

Excel in customer service, for example by managing callers during busy hours or when the office is closed.

Contact centre services

Contact centre services

Provide contact centre services - for instance call centres looking to professionally handle calls for multiple clients.

Business continuity

Business continuity

Cater for business continuity in the event of a disaster by instantly redirecting calls to another site.

Local or national presence

Local or national presence

Create a local (01/02 number) or national (08/03 number) presence.

Call recording

Call recording

Record calls for compliance or training purposes and report on productivity.

Campaign reporting

Campaign reporting

Monitor advertising campaigns and report on the return on investment.

why join focus?

  • Award Winning Telecoms
  • UK Based Service Team
  • 24/7 Support
  • Excellent Pricing & Portfolio

Focus Group

For more information about our Voice Services please call

0330 024 2003

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