Focus Group
Focus Group 0330 024 2000

iCall is designed to integrate into the iPECS platform and use the data and system functionality to deliver you greater insight and control of your communications platform. Five modules cover call reporting, recording, desktop call control, contact centre management and outbound dialling.



For full details on the iCall Suite product click here

iCall Suite

Report

Log and analyse your communications

  • Customised and scheduled call reports and analysis
  • Real time dashboard and wallboard displays

Record

Record your calls for training, compliance and assurance

  • Simple retrieval, play back and call evaluation
  • Easily record ISDN2, ISDN 30, Analogue or SIP trunks

Connect

Bring your telephony to your desktop

  • Screen pop and click to call from your favourite applications
  • See colleagues’ presence and share a company-wide address book

Dial

Outbound dialler - more talking, less time dialling

  • Progressive and predictive dialling
  • Increase agent productivity and job satisfaction

Contact

Contact centre management module

  • Real time contact centre reporting and demand modelling
  • Manage SLA’s and monitor agent performance

why join focus?

  • Award Winning Telecoms
  • UK Based Service Team
  • 24/7 Support
  • Excellent Pricing & Portfolio

Focus Group

For more information about our Voice Services please call

0330 024 2003

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