Focus Group
Focus Group 0330 024 2000

Our employees are our greatest asset. If we look after our staff, they in turn will look after our customers.


To help us sustain our rapid growth we strive to attract dynamic, committed and talented people who can develop personally and professionally within our organisation.

As part of our commitment to staff we engage them in regular training and one-to-one development meetings. We actively encourage staff to make suggestions about both the operational and commercial direction of the business. All of this ensures that employees feel involved and valued.

We value integrity, honesty, openness, personal excellence and continual self-improvement. We look for people who demonstrate ambition, conscientiousness, resourcefulness, energy, honesty & loyalty.

If we sound like the kind of company you would like to be a part of, get in touch at recruitment@focusgroup.co.uk

Here’s a list of our current vacancies:


Service Desk Engineer (Integration)

Job Title
Service Desk Engineer
Division
Integration
Working Hours
Mon-Thus 8.30am-5.30pm
Friday 8.30am-5pm
Salary
Competitive
Job Description

As part of our growing success, we have an immediate vacancy for an outstanding candidate to assist in providing support to our valued customers. The job will be primarily based in our vibrant office just outside of Brighton (moving soon to an better brand new office!), though the candidate will also have the opportunity to go on site at our client's locations to implement our industry leading solutions. The role will include some out of hours support and candidates will be provided best in breed tools in order to achieve this. The three main focus points for the role are:

  • Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc)
  • Owning the resolution of all tickets passing through the support desk (though not necessarily personally resolving them)
  • Owning local support processes (DB management, spares holdings, lab builds, escalations etc)
Person Specification

Our customers expect the best and our staff should aspire to be the best. The candidate should have experience working within Cisco, the Cisco channel or a challenging support role within a Cisco environment. The right candidate will be:

  • Independently motivated
  • Keen to learn and able to demonstrate this
  • A solid team player
  • Punctual and responsible with excellent time management
  • A native English communicator
Experience Required
  • Experience in a customer facing role – technical delivery and support
  • Cisco Meraki CMNA (demonstrable)
  • Cisco Routing and Switching to CCNA (demonstrable)
  • Experience within a support environment
  • All other relevant Cisco experience & qualifications a bonus (wireless, security, DC, UC etc)
  • Experience with hypervisors a bonus (VMWare ESXi, HyperV)
  • Experience with OS a bonus (Windows, Linux)
  • Experience with coding a bonus (Python, Restful API)
About
Originating from a FTSE 50 company, Focus Integration was founded to deliver technical excellence and an unrivalled level of service and support to it’s clients. Focus Integration is a specialist Cisco mobility and data centre solutions provider that helps clients plan, design, build, manage and maintain their IT infrastructures. With a keen focus on our chosen partners and vendors, we are truly specialized and highly accredited. Focus has a global client base spanning all industry sectors, public and private, and is a recognized industry leader, listing in the Deloitte Technology Fast 500 awards as one of the fastest growing technology businesses across EMEA.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
How To Apply
Send CV to recruitment@focusgroup.co.uk
Application Closing date
22/11/2018
Start Date
ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Sales Account Manager (Mobile)

Job Title
Sales Account Manager
Division
Mobile
Working Hours
Mon-Fri, 9-5.30
Salary
£18-23K
Benefits/Commission
Generous, un-capped commission structure, company mobile, company car (subject to completing mandatory probation)
Person Specification
The ideal candidate would have experience selling mobile products (retail or b2b) and field sales experience. Telesales experience would be an advantage. Must have a full UK driving licence.
Job Description
Focus Mobile is looking for a New Business Mobile Account Manager, to sell mobile products to new and existing Focus Group customers. Candidates will ideally have experience selling mobile products and some ‘business to business’ sales experience. Although some leads will be provided, candidates will need to be willing to make pro-active sales calls to generate new business. Good customer service skills would be advantage. Office and field based.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
How To Apply
Email recruitment@focusgroup.co.uk
Location
Southwick, West Sussex, BN42 4FJ

Business Development Executive (Kent Sales)

Job Title
Business Development Executive
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £20,000 depending on experience
Job Description

This role is to generate appointments with prospects and where applicable sell products over the phone. You will identify opportunities, produce leads and book appointments for the sales force; maintain your database of prospects, keeping the data up to date and relevant; develop your pitch to encourage new business acquisition; proactively follow up leads you generate to ensure the highest possible conversion rate, and proactively follow up on appointments you generate to ensure appointments are converting effectively.

Essential Skills
  • Excellent written and verbal communication skills
  • Good attention to detail
  • Ability to work under pressure and to deadlines
  • A flexible team player with a positive attitude
Desired Skills
  • Knowledge of the telecoms market.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Manager (Kent Sales)

Job Title
Business Development Manager
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £27,000 depending on experience
Job Description

This role will involve generating new business, upselling and cross selling to existing customers. You will have an understanding of and meet a monthly 'new business' target, meet agreed activity based KPI's, and provide regular, accurate sales forecasts. You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Executive (Data)

Job Title
Business Development Executive
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission with excellent bonus payments
Job Description

The successful candidate will be required to help drive sales by promoting our products and services, with the aim of delivering first-class customer service and maximising profits

Principal Responsibilities/Duties

  • Developing a database of new clients and prospects
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently generating new business leads
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions and conferences
Essential Skills
  • Unrivalled business acumen with a flair for sales
  • A confident and professional manner both face-to-face and on the telephone
  • Self-motivated with an eye for detail
  • To be a natural problem-solver: to understand and anticipate a customers’ needs
  • Determination to achieve and exceed sales targets
  • Making accurate cost calculations to provide customers with competitive quotations
  • Excellent account management administration skills
  • Effective and engaging communication and presentation skills
  • The ability to work autonomously and as part of a successful sales team
  • Willingness to learn about the full range of Focus Group products, services and technology
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Manager (Data)

Job Title
Business Development Manager
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission + car allowance
Job Description

This is a new business field sales role that also has some ongoing account management responsibility. Supported by the telemarketing team booking appointments but will be expected to make your own in addition.

You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Principal Responsibilities/Duties

  • Meeting with prospective clients to promote Focus Group products and services
  • Identify opportunities for new business and manage the end to end sales process
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently achieving a monthly 'new business' target and meeting agreed activity based KPI's
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions, conferences and networking events
Essential Skills
  • Experience within the Telecoms industry selling Network Services – MPLS, Leased Lines etc.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Manager (Voice)

Job Title
Business Development Manager
Department
Voice
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + commission
Job Description

To Generate New Business, upsell and cross sell to existing customers.

Principal Responsibilities:

  • To understand and meet a monthly 'New Business' target.
  • To meet agreed activity based KPIs.
  • To pass leads to all sectors of the group including Energy, Mobile and IT.
  • Provide regular, accurate sales forecasts.
  • To actively promote all products and services of Focus Group.
  • Follow up on referrals and new leads.
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business.
  • To develop product knowledge.
Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Provisioning Advisor (Service and Support )

Job Title
Provisioning Advisor
Division
Service and Support
Working Hours
Mon-Fri, 9-5.30
Salary
£18,000 - £20,000 dependent on experience
Job Description

As part of a team, to provide excellent customer service in WLR, SIP & Broadband Provisioning as well as Number Management and Porting.

Responsibilities
  • Understand and confidently provide CPS, WLR, broadband, SIP, number porting and management provisioning services to our internal teams, resellers and customers, keeping each party updated at all times.
  • Understand and confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales.
  • Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
  • Chase, update and follow through to completion all orders, including escalations in a timely manner.
  • Carry out “like for like” transfers, geographical and non-geographical number ports from one carrier to another.
  • Maintain customer MyInbound accounts and provide ad hoc training to customers, resellers and colleagues.
  • Set-up Fax2Email, international and conference numbers, ensuring that the billing is correct for all products.
  • Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time for colleagues to keep on top of tasks.
  • Ongoing maintenance and response for any Provisioning & Number Management Inbox queries.
  • Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
  • Adhere and contribute to the company’s quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
Essential Skills
  • Customer service focussed within a telecoms-based company with excellent telephone manner.
  • Understanding and experience in some (if not all) of the following:
    • Line (ISDN2/30, Analogue) provisioning
    • SIP Provisioning
    • Number provisioning and management
    • Number porting
  • Be prepared to own an issue and see through to completion but to escalate or ask for help when needed.
  • Exceptional attention to detail with accurate numeracy, written and data entry skills.
  • A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
  • To quickly gather the right information from the customer/colleague, analyse and take responsibility with appropriate and timely action.
  • Target focused and with determination to keep on top of all tasks and escalations at all times whilst assuring excellent customer service which generates positive feedback.
  • An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
  • Proficiency in:
    • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
    • MS Word or similar (creating and maintaining procedures and manuals about how the department runs)
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge and help understand and develop ideas across the team. Above all, to actively contribute to ensuring an efficient and cohesive team effort.
Desired Skills
  • Involvement in DSO cases for orders e.g. approval
  • Involvement in provisioning billing disputes
  • Experience of “Cease before provides” and records issues
  • Experience in developing and delivering training in telecoms disciplines
  • Involvement in complex telecoms provisioning.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Start Date
ASAP
Location
Southwick, West Sussex, BN42 4FJ

Business Development Executive (Business Development)

Job Title
Business Development Executive
Department
Business Development
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience
Job Description

Call prospects to talk them through the services and products that we can offer. This is across the entire the Focus Group portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus.

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively
Essential Skills
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills
Desired Skills
  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex, BN42 4FJ

Customer Engagement Executive (Voice)

Job Title
Customer Engagement Executive
Department
Voice
Working Hours
Mon-Fri 9-17.30
Salary
£18,000 - £20,000
Job Description

The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client. The team are responsible for maintaining relationships with customers and are their day to day contact for adding services to their account.

Principal Responsibilities/Duties

  • Carry out introduction & periodic client reviews
  • Maintain and adapt product knowledge
  • Passing opportunities to other departments, making commission with each conversion
  • Understand the sales process from start to finish
  • Sell new technologies to existing customers
  • Look for referrals from current customers, to build own client base
  • Meeting set KPI’s set by line manager
Essential Skills
  • Highly organised
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of sales processes and procedures
  • CRM functionality (Full training given)
  • Previous phone-based sales experience
  • Ability to meet deadlines
  • Good interpersonal skills
  • Able to problem solve, and turn an issue into a sales opportunity
  • Target driven
Desired Skills
  • MS Office packages including Excel
  • Good working knowledge of company CRM
  • Good interpersonal skills
  • Previous experience within the Telecoms industry
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex, BN42 4FJ

Receptionist and Facilities Assistant (Facilities & HR)

Job Title
Receptionist and Facilities Assistant
Department
Facilities & HR
Working Hours
Mon-Fri 9-17.30
Salary
Salary subject to experience
Job Description

The role holder will be responsible for managing Focus House’s facilities, the company’s fleet and ensuring all visitors to the building have been welcomed and signposted to the necessary person/department.

Reception

  • As the first point of contact for Focus Group you will provide a high level of customer service as you deal with all enquiries, both on the phone and face to face, and look to resolve or redirect to the appropriate place. You are required to champion our Company values to all staff and visitors that visit our head office.
  • You will be responsible for ensuring that all deliveries to the building are accepted or redirected to the appropriate place. All mail is to be sorted and delivered internally to the correct recipient in a timely manner.
  • Support with outgoing post duties, to include franking and arranging courier deliveries and managing the account with FedEx.
  • Provide administrative support, as required.

Fleet

  • Responsible for managing the fleet of company vehicles, ensuring that we are legally compliant at all times and not in breach of any insurance or company policies. You will ensure that all maintenance / service requirements are dealt with in a timely manner.
  • Required to monitor and manage all leasing arrangements. You will be aware of the start and end date of all leases and process accordingly.
  • All vehicle records are to be kept up to date, organised and managed in an efficient manner.
  • Responsible for ensuring fleet insurance is renewed at the appropriate times, all insurance claims are managed correctly and any accidents are reported immediately and monitored until the claim is closed.
  • Keep drivers up to date with any information necessary to maintain compliance.
  • Be the first point of contact for all fleet enquiries and resolve as necessary.
  • You may be required to undertake additional duties as required.
  • Facilities Management

    • Responsibility for actively promoting a strong Health & Safety culture by enforcing all relevant legislation, including health and safety, site licence, fire and employment laws.
    • Responsible for the delivery of high quality facilities management and maintenance service, ensuring value for money at all times with the ability to negotiate new contracts.
    • Responsible for developing and maintaining strong partnering relationships with all contracts/service providers and staff.
    • Develop and maintain maintenance schedules to ensure Focus House and outside areas are maintained to a high standard. You will be required to respond to daily maintenance requests ensuring they are resolved and added to the schedule.
Essential Skills
  • Must be able to work flexibly as required by the business
  • Ability to work on own initiative and effectively prioritise workload
  • Excellent Customer Service skills
  • Effective communication skills
  • Good organisational skills
  • Good M&E / maintenance experience
  • Strong IT skills and report writing ability is essential
  • Able to multi-task and effectively manage a diverse workload
  • IOSH
  • Health & Safety
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
June - July 2019
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex, BN42 4FJ

Project Manager (Service and Support)

Job Title
Project Manager
Department
Service and Support
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience
Job Description

As part of a team, to deliver a professional and consistently high-quality project management and customer service in the area of Telephone System Projects for our UK based telephone system installs (on premise and VOIP solutions). Meeting or exceeding customer expectations, co-ordinating resources and managing costs.

  • To review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA or sooner.
  • To develop appropriate and detailed plans for each project involving all relevant resources, utilising standard tools.
  • Execute the project plan ensuring clear and regular communication to and appropriate engagement of, all necessary departments involved whilst continually ensuring an exceptional customer experience.
  • To actively track project progress to ensure delivery as per the requirements and agreed timeline.
  • To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer for any necessary change agreements.
  • To provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
  • The timely identification and tracking of risks and issues for each project, managing through to resolution (or acceptable limitation).
  • To conduct and attend Project Meetings with customers as required.
  • To escalate any serious issues in a timely fashion to stakeholders, both internal or external.
  • To develop and maintain any project and departmental documentation as may be requested, needed or in place e.g. standards, policies, processes or training material, to assist in the running and stability of the team, the department and its objectives.
  • To collate and finalise all necessary information and data (including serial numbers and final job costing sheets) to ensure that invoicing is not delayed and leases can be triggered.
  • To assist in the ordering of lines and remote programming of systems prior to delivery, as and when required.
  • To answer the phone within the agreed target time and as a minimum, to meet any agreed personal call and task targets, contributing to the overall departments effectiveness.
  • Adhere and contribute to the company’s quality system, processes, and their development and maintenance.
  • Actively contribute to, and promote, the use of best practice and continual service improvement within the team and the department.
Essential Skills
  • 100% focussed and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner.
  • Customer service driven with an excellent telephone manner.
  • A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner.
  • Results, targets and quality focussed.
  • Accurate numeracy, written and data entry skills.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Confident, assured, courteous and professional when dealing with customers and colleagues at all levels.
  • A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines.
  • Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information.
  • A demonstrable ability to create well-written, informative and useable documentation.
  • A real team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team and departmental effort.
  • Be willing to go the extra mile for the sake of the customer, department and the business.
Desired Skills
  • Ideally qualified in PRINCE2 or similar, complimented with an understanding of data services and IP telephony technologies.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex, BN42 4FJ

Accounts Assistant (Cashbook)

Job Title
Accounts Assistant (Cashbook)
Department
Accounts
Working Hours
Mon-Fri 9-17.30
Salary
£25,000
Job Description

Process payments and receipts for entry into the accounting software, perform bank reconciliations.

Principal Responsibilities/Duties

  • Reconcile all bank accounts (daily)
  • Perform analysis of data before posting
  • Post sales receipts into Internal Credit Control System (daily)
  • Post all non-sales receipts into Sage Line 200 (daily)
  • Batch upload sales receipts into Sage Line 200 (weekly)
  • Batch upload sales invoices into Sage Line 200 (weekly)
  • Perform reconciliation between Synergy and Sage (monthly)
  • Report on all payment and receipts in line with Chart of Accounts (Weekly)
  • Assist in the preparation of the company cash flow forecast (Weekly)
  • Liaise with Sales and Purchase ledger as required
Essential Skills
  • Experience with bank reconciliations within a cashier / accounts assistant role
  • Use of excel to intermediate level (Lookups, Pivot Tables)
  • Detail orientated and exacting
  • Down to earth and approachable
  • Able to work to monthly deadlines
  • An interest in progressing their finance career within a progressive and friendly accounts department
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex, BN42 4FJ

Field Network Engineer (Integration)

Job Title
Field Network Engineer
Department
Integration
Working Hours
Mon-Fri 8:30 -17.30
Salary
Dependent on experience
Job Description

You will be responsible for providing WAN, LAN, WLAN and security consultancy, design, commissioning, support, monitoring and maintenance services to our customer base.

Our technical environment is multi-vendor with the main focus being Cisco.

Principal Responsibilities/Duties

  • Interface with management, colleagues, clients and vendors to implement network solutions to meet stated project requirements.
  • Liaise with project management teams, third-line engineers and service desk engineers on a regular basis.
  • Perform full project lifecycle service from presales to support.
  • Audit and document client infrastructure.
  • Stage (design and configure) devices for client solutions.
  • Install, configure and test new equipment on client sites.
  • Ensure that infrastructure is fully documented and performing as required for internal and customer SLAs.
  • Complete documentation paperwork in a timely fashion.
  • Perform out of hours support as part of the on call rota as agreed.
  • Attain and maintain personal certification levels to ensure compliance with partnership programs and to demonstrate competency to clients.
Essential Skills
  • Independently motivated
  • Keen to learn and able to demonstrate this
  • A solid team player
  • Great communication
  • Self-reliance
  • Punctual and responsible with excellent time management
  • Customer facing
  • A native English communicator
  • Cisco Meraki CMNA (demonstrable)
  • Cisco Routing and Switching to CCNA or CCNP (demonstrable)
  • Technology specialisation as agreed in PDP
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Southwick, West Sussex, BN42 4FJ

Any CV’s sent in to any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid, even if Terms of Business are sent alongside the CV.