Focus Group
Focus Group 0330 024 2000

Our employees are our greatest asset. If we look after our staff, they in turn will look after our customers.


To help us sustain our rapid growth we strive to attract dynamic, committed and talented people who can develop personally and professionally within our organisation.

As part of our commitment to staff we engage them in regular training and one-to-one development meetings. We actively encourage staff to make suggestions about both the operational and commercial direction of the business. All of this ensures that employees feel involved and valued.

We value integrity, honesty, openness, personal excellence and continual self-improvement. We look for people who demonstrate ambition, conscientiousness, resourcefulness, energy, honesty & loyalty.

If we sound like the kind of company you would like to be a part of, get in touch at recruitment@focus-grp.co.uk

Here’s a list of our current vacancies:


Account Manager Field Sales Agent (CCTV Security Division)

Job Title
Account Manager Field Sales Agent
Department
Phones (CCTV Security)
Salary
Basic plus uncapped commission structure OTE - £60,000 plus per annum
Working Hours
9am - 5.30pm Monday to Friday
Job Description

An exciting opportunity has arisen within the South's Leading Business Telecoms and Security Provider to actively promote and provide B2B solutions from our extensive portfolio of secuirty products. The purpose is to target and close new business achieving agreed targets and ongoing account management.

Person Specification

We are looking for a self-motivated sales professional with experience of providing CCTV and security related solutions.

Essential Skills

Experience in a field sales role providing CCTV/Security related solutions, experience in the provision of CCTV/Security related packages and carrying the sales process from initial contact with a prospect through to delivery, IT literate, full clean driving licence.

Desired Skills

    The ability to generate and close new business, the ability to use initiative in order to generate prospects and achieve set sales and KPI targets.

How To Apply
Please apply with a covering letter and CV to recruitment@focus-grp.co.uk.
Start Date
ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Support Technician (Service and Support)

Job Title
Support Technician
Department
Service and Support
Salary
Competitive salary depending on experience
Working Hours
9am - 5.30pm Monday to Friday
Job Description

As part of a team, provide first line support and excellent customer service in the area of Hosted (VOIP) and telephony PBX systems and PSTN, ISDN2 & ISDN30 lines and DSL Broadband.

Person Specification

An analytical and logical thinker who is customer service and target focussed. Able to quickly gather the right information and use their initiative. A real team player who collaborates with all members of the team.

Essential Skills
  • Customer service focussed with an excellent telephone manner.
  • A demonstrable ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved.
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
  • Accurate numeracy, written and data entry skills.
  • An analytical and methodical problem solver.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • A detailed-oriented individual, who is able to estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
  • Be willing to go the extra mile for the sake of the customer and the business.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
How To Apply
Please apply with a covering letter and CV to recruitment@focus-grp.co.uk.
Start Date
ASAP
Location
Southwick, West Sussex, BN42 4FJ

Field Sales Account Manager (Data)

Job Title
Field Sales Account Manager
Division
Network Services
Working Hours
9 to 5.30
Salary
Subject to industry experience
Benefits/Commission
Generous, un-capped commission structure, company mobile, company car/car allowance (subject to completing mandatory probation).
Person Specification

The successful candidate will have:

Excellent sales track record of exceeding targets within their current role and/or wider telecoms industry. With evidence of achievement through organic customer growth and via new client acquisition.

A strong understanding and demonstrable experience in selling network services i.e. Internet Leased Lines, EFM, MPLS and converged services.

Well developed client management and presentation skills, with evidence of strong relationship building at all levels within a customer account.

An enthusiastic and positive approach with the ability to motivate oneself and a virtual team.

Full UK Driving License required.

Job Description

This is a new business role that also has some ongoing account management responsibility. Supported by the telemarketing team booking appointments but will be expected to make their own in addition.

You will be working on a focused portfolio and it is therefore important to build strong relationships with key suppliers as well as with customers.

How To Apply
Send CV to recruitment@focus-grp.co.uk
About
The Network Services division of Focus provide customers with an extensive range of wide area network (WAN) services including leased lines, EFM and MPLS. We are looking for a confident, hard-working individual with a track record of success and excellent people skills to join our high achieving sales team.
Socialising As Team/Company
There are lots of company social events throughout the year as well as various charity fundraising activities and team incentives.
Start Date
Flexible but ideally ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Account Manager/Sales Account Manager (IT)

Job Title
Account Manager/Sales Account Manager (IT)
Division
Focus IT
Working Hours
Monday to Friday, 09.00 – 17.30
Salary
Negotiable
Benefits/Commission
Uncapped commission, car after probation/allowance, mobile phone, laptop, expenses paid
Person Specification
We are looking for an experienced, motivated and enthusiastic salesperson to join our team. The successful candidate will have experience in IT sales with a focus on managed services, hosted solutions, Microsoft products and IT hardware.
Job Description
The successful candidate will be targeted to sell to new clients and up-sell in to our existing base of customers. Sales leads will be provided but we will expect the majority of sales to come from new business. Self-generation of new business is essential and you must be confident in approaching prospective clients via traditional selling methods such as cold-calling, networking and referrals. In return you will be rewarded with a generous salary, truly uncapped commission, some pre-qualified sales leads, 20 days holiday p/a, the potential for a company car or allowance and inclusion in our numerous team events and perks.
How To Apply
Please send CV’s with a covering letter to recruitment@focus-grp.co.uk
About
Focus IT has grown from 4 to nearly 20 employees since 2011. We are a young, busy and professional but have an emphasis on team spirit and a relaxed office atmosphere free from micro-management and politics.
Socialising As Team/Company
We hold numerous company events throughout the year including a summer party where you can bring your family and a Christmas party. On top of this, many individual team events are held such as go-karting, paintball, spa days and F1 experiences to name just a few.
Start Date
Flexible but ideally ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Sales Account Manager (Mobile)

Job Title
Sales Account Manager
Division
Mobile
Working Hours
Mon-Fri, 9-5.30
Salary
£18-23K
Benefits/Commission
Generous, un-capped commission structure, company mobile, company car (subject to completing mandatory probation)
Person Specification
The ideal candidate would have experience selling mobile products (retail or b2b) and field sales experience. Telesales experience would be an advantage. Must have a full UK driving licence.
Job Description
Focus Mobile is looking for a New Business Mobile Account Manager, to sell mobile products to new and existing Focus Group customers. Candidates will ideally have experience selling mobile products and some ‘business to business’ sales experience. Although some leads will be provided, candidates will need to be willing to make pro-active sales calls to generate new business. Good customer service skills would be advantage. Office and field based.
How To Apply
Email recruitment@focus-grp.co.uk
Location
Southwick, West Sussex, BN42 4FJ

Provisioning Advisor (Service and Support)

Job Title
Provisioning Advisor
Division
Service and Support
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience
Essential Skills
  • Customer service focussed within a telecoms-based company with excellent telephone manner.
  • Understanding and experience in some (if not all) of the following:

    o Line (ISDN2/30, Analogue) provisioning
    o SIP Provisioning
    o Number provisioning and management
    o Number porting

  • Be prepared to own an issue and see through to completion but to escalate or ask for help when needed.
  • Exceptional attention to detail with accurate numeracy, written and data entry skills.
  • A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
  • To quickly gather the right information from the customer/colleague, analyse and take responsibility with appropriate and timely action.
  • Target focused and with determination to keep on top of all tasks and escalations at all times whilst assuring excellent customer service which generates positive feedback.
  • An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
  • Proficiency in:

    o MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
    o MS Word or similar (creating and maintaining procedures and manuals about how the department runs)
    o Number porting

  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge and help understand and develop ideas across the team. Above all, to actively contribute to ensuring an efficient and cohesive team effort.
Desired Skills
  • Involvement in DSO cases for orders e.g. approval
  • Involvement in provisioning billing disputes
  • Experience of “Cease before provides” and records issues
  • Experience in developing and delivering training in telecoms disciplines
  • Involvement in complex telecoms provisioning
How To Apply
Please send CV’s with a covering letter to recruitment@focus-grp.co.uk
Start Date
ASAP.
Location
Southwick, West Sussex, BN42 4FJ

Business Development Executive (Kent Sales)

Job Title
Business Development Executive
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £20,000 depending on experience
Job Description

This role is to generate appointments with prospects and where applicable sell products over the phone. You will identify opportunities, produce leads and book appointments for the sales force; maintain your database of prospects, keeping the data up to date and relevant; develop your pitch to encourage new business acquisition; proactively follow up leads you generate to ensure the highest possible conversion rate, and proactively follow up on appointments you generate to ensure appointments are converting effectively.

Essential Skills
  • Excellent written and verbal communication skills
  • Good attention to detail
  • Ability to work under pressure and to deadlines
  • A flexible team player with a positive attitude
Desired Skills
  • Knowledge of the telecoms market.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Manager (Kent Sales)

Job Title
Business Development Manager
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £27,000 depending on experience
Job Description

This role will involve generating new business, upselling and cross selling to existing customers. You will have an understanding of and meet a monthly 'new business' target, meet agreed activity based KPI's, and provide regular, accurate sales forecasts. You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Executive (Data)

Job Title
Business Development Executive
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission with excellent bonus payments
Job Description

The successful candidate will be required to help drive sales by promoting our products and services, with the aim of delivering first-class customer service and maximising profits

Principal Responsibilities/Duties

  • Developing a database of new clients and prospects
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently generating new business leads
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions and conferences
Essential Skills
  • Unrivalled business acumen with a flair for sales
  • A confident and professional manner both face-to-face and on the telephone
  • Self-motivated with an eye for detail
  • To be a natural problem-solver: to understand and anticipate a customers’ needs
  • Determination to achieve and exceed sales targets
  • Making accurate cost calculations to provide customers with competitive quotations
  • Excellent account management administration skills
  • Effective and engaging communication and presentation skills
  • The ability to work autonomously and as part of a successful sales team
  • Willingness to learn about the full range of Focus Group products, services and technology
Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Manager (Data)

Job Title
Business Development Manager
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission + car allowance
Job Description

This is a new business field sales role that also has some ongoing account management responsibility. Supported by the telemarketing team booking appointments but will be expected to make your own in addition.

You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Principal Responsibilities/Duties

  • Meeting with prospective clients to promote Focus Group products and services
  • Identify opportunities for new business and manage the end to end sales process
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently achieving a monthly 'new business' target and meeting agreed activity based KPI's
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions, conferences and networking events
Essential Skills
  • Experience within the Telecoms industry selling Network Services – MPLS, Leased Lines etc.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Business Development Executive (Energy)

Job Title
Business Development Executive
Department
Energy
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + commission
Job Description

CAN YOU SELL? This is an exciting opportunity to join an existing sales team, contacting new and existing customers to offer cost reductions on current energy bills. You will be working in an established office, using a proven approach to create new customer opportunities.

Principal Responsibilities/Duties

  • Call customers and prospects from supplied contacts.
  • Identify new business opportunities.
  • Obtain potential customers current energy bills.
  • Sign customers into contracts with new billing tariffs.
  • Work to achieve and exceed set KPI’s.
  • Create opportunities for the wider Focus Group.
  • Work closely with suppliers to find the best fit for our customers.
  • You have full autonomy to close sales as you wish.
Essential Skills
  • Previous experience in a B2B energy sales environment will be a distinct advantage.
  • A-C grade GCSE (or equivalent) in Maths, Science and English.
  • I.T. Skills to include competent Excel skills.
  • Strong communication skills.
  • Strong written/admin skills.
  • Target/commission Driven.
  • Motivated with a desire to succeed.
  • Organised with a keen eye for detail.
  • Ability to work to deadlines.
  • Good sense of humour.
Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Interest Free Travel Loan
  • Regular company and team social events
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focus-grp.co.uk.
Location
Southwick, West Sussex BN42 4FJ

Any CV’s sent in to any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid, even if Terms of Business are sent alongside the CV.