Focus Group
Focus Group 0330 024 2000

Our employees are our greatest asset. If we look after our staff, they in turn will look after our customers.


To help us sustain our rapid growth we strive to attract dynamic, committed and talented people who can develop personally and professionally within our organisation.

As part of our commitment to staff we engage them in regular training and one-to-one development meetings. We actively encourage staff to make suggestions about both the operational and commercial direction of the business. All of this ensures that employees feel involved and valued.

We value integrity, honesty, openness, personal excellence and continual self-improvement. We look for people who demonstrate ambition, conscientiousness, resourcefulness, energy, honesty & loyalty.

If we sound like the kind of company you would like to be a part of, get in touch at recruitment@focusgroup.co.uk

Here’s a list of our current vacancies:


Sales Account Manager (Mobile)

Job Title
Sales Account Manager
Division
Mobile
Working Hours
Mon-Fri, 9-5.30
Salary
£18-23K
Benefits/Commission
Generous, un-capped commission structure, company mobile, company car (subject to completing mandatory probation)
Person Specification
The ideal candidate would have experience selling mobile products (retail or b2b) and field sales experience. Telesales experience would be an advantage. Must have a full UK driving licence.
Job Description
Focus Mobile is looking for a New Business Mobile Account Manager, to sell mobile products to new and existing Focus Group customers. Candidates will ideally have experience selling mobile products and some ‘business to business’ sales experience. Although some leads will be provided, candidates will need to be willing to make pro-active sales calls to generate new business. Good customer service skills would be advantage. Office and field based.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
How To Apply
Email recruitment@focusgroup.co.uk
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Business Development Manager (Kent Sales)

Job Title
Business Development Manager
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £27,000 depending on experience
Job Description

This role will involve generating new business, upselling and cross selling to existing customers. You will have an understanding of and meet a monthly 'new business' target, meet agreed activity based KPI's, and provide regular, accurate sales forecasts. You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Manager (Data)

Job Title
Business Development Manager
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission + car allowance
Job Description

This is a new business field sales role that also has some ongoing account management responsibility. Supported by the telemarketing team booking appointments but will be expected to make your own in addition.

You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Principal Responsibilities/Duties

  • Meeting with prospective clients to promote Focus Group products and services
  • Identify opportunities for new business and manage the end to end sales process
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently achieving a monthly 'new business' target and meeting agreed activity based KPI's
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions, conferences and networking events
Essential Skills
  • Experience within the Telecoms industry selling Network Services – MPLS, Leased Lines etc.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Business Development Manager (Voice)

Job Title
Business Development Manager
Department
Voice
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + commission
Job Description

To Generate New Business, upsell and cross sell to existing customers.

Principal Responsibilities:

  • To understand and meet a monthly 'New Business' target.
  • To meet agreed activity based KPIs.
  • To pass leads to all sectors of the group including Energy, Mobile and IT.
  • Provide regular, accurate sales forecasts.
  • To actively promote all products and services of Focus Group.
  • Follow up on referrals and new leads.
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business.
  • To develop product knowledge.
Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Business Development Executive (Business Development)

Job Title
Business Development Executive
Department
Business Development
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience
Job Description

Call prospects to talk them through the services and products that we can offer. This is across the entire the Focus Group portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus.

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively
Essential Skills
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills
Desired Skills
  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Project Manager (Service and Support)

Job Title
Project Manager
Department
Service and Support
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience
Job Description

As part of a team, to deliver a professional and consistently high-quality project management and customer service in the area of Telephone System Projects for our UK based telephone system installs (on premise and VOIP solutions). Meeting or exceeding customer expectations, co-ordinating resources and managing costs.

  • To review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA or sooner.
  • To develop appropriate and detailed plans for each project involving all relevant resources, utilising standard tools.
  • Execute the project plan ensuring clear and regular communication to and appropriate engagement of, all necessary departments involved whilst continually ensuring an exceptional customer experience.
  • To actively track project progress to ensure delivery as per the requirements and agreed timeline.
  • To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer for any necessary change agreements.
  • To provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
  • The timely identification and tracking of risks and issues for each project, managing through to resolution (or acceptable limitation).
  • To conduct and attend Project Meetings with customers as required.
  • To escalate any serious issues in a timely fashion to stakeholders, both internal or external.
  • To develop and maintain any project and departmental documentation as may be requested, needed or in place e.g. standards, policies, processes or training material, to assist in the running and stability of the team, the department and its objectives.
  • To collate and finalise all necessary information and data (including serial numbers and final job costing sheets) to ensure that invoicing is not delayed and leases can be triggered.
  • To assist in the ordering of lines and remote programming of systems prior to delivery, as and when required.
  • To answer the phone within the agreed target time and as a minimum, to meet any agreed personal call and task targets, contributing to the overall departments effectiveness.
  • Adhere and contribute to the company’s quality system, processes, and their development and maintenance.
  • Actively contribute to, and promote, the use of best practice and continual service improvement within the team and the department.
Essential Skills
  • 100% focussed and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner.
  • Customer service driven with an excellent telephone manner.
  • A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner.
  • Results, targets and quality focussed.
  • Accurate numeracy, written and data entry skills.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Confident, assured, courteous and professional when dealing with customers and colleagues at all levels.
  • A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines.
  • Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information.
  • A demonstrable ability to create well-written, informative and useable documentation.
  • A real team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team and departmental effort.
  • Be willing to go the extra mile for the sake of the customer, department and the business.
Desired Skills
  • Ideally qualified in PRINCE2 or similar, complimented with an understanding of data services and IP telephony technologies.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Customer Service Executive (Customer Service)

Job Title
Customer Service Executive
Department
Customer Service
Working Hours
Mon-Fri 9:00-17:30
Salary
£18,000 to £22,000 dependent on experience
Job Description

Job Purpose

To deliver exceptional Customer Service support to Focus Group customers

Principal Responsibilities

  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate and resolve a query, complaint or general enquiry from customers
  • Communicate with customers moving to other providers with the aim to maintain services
  • Meet set targets & expectations for ensuring the best possible customer experience
  • Record and track interactions with customers on the companies in house CRM system
  • Follow industry & company guidelines in relation to a customer’s contract with Focus
  • Keep up to date with industry regulatory changes
  • Keep up to date with any changes Focus make to terms and conditions
  • Promote the benefits, products and services of other divisions within the Group to existing customers
Essential Skills
  • Proven track record of delivering a high level of customer care & service
  • High standard of phone skills and written communication, including numerical skills
  • Problem solving
  • Multi-tasking
  • Organised and motivated
  • Ability to work on their own and within a team environment
  • Competent PC skills; email, word, CRM packages
Desired Skills
  • Minimum 1 years’ experience within a customer service/support role
  • Industry experience desirable not essential
  • Excellent telephone manner
  • Previous experience investigating service issue complaints
  • Ownership of complaint handling cases from start to resolution
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Technical Support Advisor - 1st Line (Service Operations)

Job Title
Technical Support Advisor - 1st Line
Department
Service Operations
Working Hours
Mon-Fri 9:00-17:30
Salary
DOE
Job Description

As part of the Service Desk, provide 1st line support to customers for Telephony, Data and IT Services. Achieve first contact resolution were possible whilst providing excellent customer service.

Principal Responsibilities/Duties
  • To provide 1st line support to customers for Telephony, Data and IT Services.
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up.
  • To understand and confidently interact with suppliers for our core products.
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets.
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking.
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
  • To adhere and contribute to the company’s quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the service operations department and the company.
Essential Skills
  • Customer service focussed with an excellent telephone manner.
  • Demonstrate an ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with difficult customers to establish confidence whilst an issue is resolved.
  • To quickly gather the correct information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
  • Accurate numeracy, written and data entry skills.
  • An analytical and methodical problem solver.
  • Be adaptable to change in processes.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • A detailed-orientated individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
  • Be willing to go the extra mile for the sake of the customer and the business.
Desired Skills
  • Experience with Mac OS X, Linux & Android.
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies.
  • Cloud knowledge: Horizon, Office 365 and other.
  • Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft.
  • WLR / PSTN / ISDN.
  • Data, Broadband, Ethernet.
  • SIP / IPDC.
  • Horizon / Hosted PBX.
  • On Premise PMX – Samsung, LG, Avaya.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Technical Support Advisor - 2nd Line (Service Operations)

Job Title
Technical Support Advisor - 2nd Line
Department
Service Operations
Working Hours
Mon-Fri 9:00-17:30
Salary
DOE
Job Description

As part of the Service Desk, provide 2nd line support and excellent customer service in the areas of; WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services.

Principal Responsibilities/Duties
  • To provide 2nd line support to customer with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical and hosted telephone systems.
  • Be an escalation point for 1st line support staff.
  • Provide training and shadowing to other support staff within Service Operations.
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up.
  • To understand and confidently interact with the Openreach network and services.
  • Answer the phone within the agreed target time, in relation to an overflow of 1st Line calls
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
  • To adhere and contribute to the company’s quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the service operations department and the company.
Essential Skills
  • Experience troubleshooting WLR, Data, Telephony Systems.
  • Customer service focussed with an excellent telephone manner.
  • Demonstrate an ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with difficult customers to establish confidence whilst an issue is resolved.
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
  • Accurate numeracy, written and data entry skills.
  • An analytical and methodical problem solver.
  • Be adaptable to change in processes.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • A detailed-orientated individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
  • Be willing to go the extra mile for the sake of the customer and the business.
Desired Skills

Trouble shooting and configurational experience in the following:

  • WLR / PSTN / ISDN.
  • Data, Broadband, Ethernet.
  • SIP / IPDC.
  • Horizon / Hosted PBX.
  • On Premise PMX – Samsung, LG, Avaya.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Network Engineer - 2nd Line (Operations)

Job Title
Network Engineer - 2nd Line
Department
Operations
Working Hours
Mon-Fri 9:00-17:30
Salary
DOE
Job Description

Job Purpose

The role sits within the Service Operations, Service desk and is responsible for assisting to diagnose and resolve service issues within the data product set including cloud and on premises equipment (routers, switches, Meraki, firewall), supporting the existing teams

Principal Responsibilities:

  • Second line service desk support of customer networking solutions, including Ethernet services, ADSL services and managed hardware (routing, switching, security); diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • Mentoring first line/technical specialists to improve their knowledge of networking skills, ensuring best practice is adhered to.
  • Reviewing and improving first line support documentation to develop first line engineering skills. Spending time with the first line team on the service desk to improve ticket resolution.
  • Assessing daily WIP to see if any escalations or training opportunities are in evidence.
  • Advising and assisting on change management requests.
  • Identifying technical fixes and solutions to issues, escalating to peers where appropriate and managing to resolution.
  • Working with counterparts to resolve solution service issues which have data elements.
  • Required to do out of hour On Call Rota Escalation Assistance.
  • Assisting in the management and creation of generic and customer facing technical documentation, including sales support documentation, customer acceptance testing and roll out plans.
  • Assisting field engineers where requested / required (opportunity for overtime) either in the onsite or remotely.
Essential Skills
  • Confident grasp and use routing principles, BGP & OSPF
  • Understanding of security principles including firewalls, VPNs and associated services/solutions
  • Working in a Support Desk Environment
  • Ability to speak to non-technical customers to assess requirements and onwardly communicate with suppliers to ensure rapid resolutions
  • Prioritise and manage multiple tasks effectively and efficiently
  • Common sense, logical approach to tasks and can-do attitude
Desired Skills
  • CCNA, CMNA desirable
  • CompTIA IT Fundamentals desirable
  • Visio
  • Fully understand core and access, L2 & L3 principles
  • Fully understand NAT, ACL and AAA technologies
  • Experience with Meraki product set or other SD WAN equivalent
  • Experience with DSL, FTTX, Ethernet and MPLS/VPLS support
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Purchase Ledger Clerk (Accounts)

Job Title
Purchase Ledger Clerk
Department
Accounts
Working Hours
Mon-Fri 9:00-17:30
Salary
£19,000 - £20,000
Job Description

Job Purpose

As part of the Purchase Ledger Team, your role is to ensure that all invoices are approved by the relevant team and that Suppliers are paid according to the agreed terms.

Principal Responsibilities:

  • Ensure creditors are paid according to the agreed terms – this will include the processing of invoices accurately, along with assisting in the preparation the fortnightly payment runs
  • Giving secondary approval on Employee expenses via our online Expense Management portal
  • Liaising with all teams across the business in ensuring that invoices and queries are actioned swiftly
  • Setting up new Supplier accounts and maintaining existing account details
  • Handling any purchase enquiries or disputes with suppliers
  • Reconciling supplier statements
  • Filing invoices and statements
  • Maintaining strong business relationships with suppliers
  • Reviewing procedures and systems to identify improvement opportunities
Essential Skills
  • Excellent Microsoft Office skills, in particular Excel
  • Self-motivated and willing to manage own workload, as well as work with team members effectively
  • Ability to work to deadlines
  • Excellent communication skills
  • Attention to detail
Desired Skills
  • Experience in a Junior Purchase Ledger position
  • Knowledge of Sage 200
  • Experience working for other telecoms companies
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Installations Co-oridnator (Service & Support)

Job Title
Installations Co-oridnator
Department
Service & Support
Working Hours
Mon-Fri 9:00-17:30
Salary
£20,000 - £22,000
Job Description

Job Purpose

Part of the Service and Support department, the role is to provide logistics co-ordination, purchasing of telecoms equipment, tracking of stock and provisioning of engineers to ensure that installations and site visits are efficient, productive, cost-effective, timely and that communication is clear all round. PLEASE NOTE: that this role does involve the receiving and moving around of boxes containing stock – so manual handling training will be given as it is part of the role.

Principal Responsibilities:

  • To be a pivotal member of the Installations team within Service and Support from an operational perspective.
  • To pro-actively engage with internal colleagues, suppliers and customers where required.
  • To support the Service and Support team in processing and co-ordinating of any system based tasks.
  • Receive & verify all orders from the project managers or sales team (if project management is not required) and ensure complete understanding of requirements so that resource can be booked in.
  • Raise necessary job paper work as per agreed timescales.
  • Ensure timely and accurate input of job, task order details onto all systems to ensure customer’s order and interdependent information is clear, accurate and unambiguous.
  • Receive, upload and review completed survey and job sheets, communicating any relevant changes or comments in a timely manner to relevant parties.
  • Manage the Engineers diaries and associated displays to ensure that they are up to date at all times making the best possible use of all resources available.
  • Direct the engineers in terms of install, requirements and priorities ensuring that the Installations team are in control of the work stack.
  • Resolve field support escalations such as engineer delays, issues or challenges in a timely manner ensuring all relevant parties are informed.
  • The placing and tracking of all system, equipment, component and accessory orders whilst ensuring stock levels (incl. Engineers van stock) are appropriately maintained.
  • Organising orders and negotiating with suppliers to ensure the best price (including delivery) is achieved at all times.
  • Receiving ordered equipment and checking to ensure it is as requested and at the agreed price.
  • Organisation of stock rooms and delivery of stock to the right place at the right time.
  • Allocating equipment to jobs, packing and dispatching via couriers or similar ensuring that the goods arrive on time for the agreed install or project.
  • Maintain and publish a price list of standard parts and services.
  • Maintain accurate and controlled Purchase Order log or all purchases and costs.
  • Maintain a thorough understanding of all product ranges and component parts, and undertake training where necessary.
  • Ensure excellent customer service by providing first line customer support.
  • Adhere to KPI’s set by Manager, SLA’s in processing and responding to queries, so that the team are able to meet monthly set targets and the quick turnaround on the implementation of orders.
  • Prepare and produce performance reports when required.
  • Any other adhoc duties/assignments as and when required.
  • To be compliant with all company policies and related legislation.
  • To adhere and contribute to the company’s quality system and processes, and their maintenance.
  • To assist in the promoting of standard processes across the department and actively seek, drive and contribute to continuous improvements.
Essential Skills
  • Calm and organised to ensure workloads are managed effectively – it gets busy and challenges arise.
  • Must have keen eye for detail due to nature of dealing with customer requirements, surveys from engineers, and part numbers.
  • Reasonable knowledge of locations in the UK – we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location.
  • Demonstrates willingness to learn new skills and continually develop oneself.
  • Excellent communications skills both verbal and written. Much of the communication is with project managers, engineers on site or with customers.
  • Accurate numeracy, written and data entry skills.
  • Quick and logical thinker.
  • To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding.
  • Proficiency in:
  • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports).
  • MS Word or similar (creating and maintaining procedures and manuals about how the department runs).
  • Customer Service focussed. Be prepared to own an issue and see through to completion but also not to be a blockage. To go the extra mile for the sake of the team, customer and the business.
  • A demonstrable ability to follow process and build a reassuring rapport with colleagues and customers as well as professionally handle issues and complaints.
  • Pro-active engagement with internal colleagues.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop themselves and ideas across the team.
  • Above all to actively contribute to ensuring an efficient and cohesive team effort.
Desired Skills
  • Experience in working in Technical logistics role and organising a field workforce.
  • Experience on managing suppliers, purchases, stock in a technical environment Must be self-motivated, proactive and a team player.
  • A sense of humour.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perks including discounts at retail stores and restaurants, and cashback offers
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Any CV’s sent in to any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid, even if Terms of Business are sent alongside the CV.