Focus Group
Focus Group 0330 024 2000

Our employees are our greatest asset. If we look after our staff, they in turn will look after our customers.


To help us sustain our rapid growth we strive to attract dynamic, committed and talented people who can develop personally and professionally within our organisation.

As part of our commitment to staff we engage them in regular training and one-to-one development meetings. We actively encourage staff to make suggestions about both the operational and commercial direction of the business. All of this ensures that employees feel involved and valued.

We value integrity, honesty, openness, personal excellence and continual self-improvement. We look for people who demonstrate ambition, conscientiousness, resourcefulness, energy, honesty & loyalty.

If we sound like the kind of company you would like to be a part of, get in touch at recruitment@focusgroup.co.uk

Here’s a list of our current vacancies:


Service Desk Engineer (Integration)

Job Title
Service Desk Engineer
Division
Integration
Working Hours
Mon-Thus 8.30am-5.30pm
Friday 8.30am-5pm
Salary
Competitive
Job Description

As part of our growing success, we have an immediate vacancy for an outstanding candidate to assist in providing support to our valued customers. The job will be primarily based in our vibrant office just outside of Brighton (moving soon to an better brand new office!), though the candidate will also have the opportunity to go on site at our client's locations to implement our industry leading solutions. The role will include some out of hours support and candidates will be provided best in breed tools in order to achieve this. The three main focus points for the role are:

  • Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc)
  • Owning the resolution of all tickets passing through the support desk (though not necessarily personally resolving them)
  • Owning local support processes (DB management, spares holdings, lab builds, escalations etc)
Person Specification

Our customers expect the best and our staff should aspire to be the best. The candidate should have experience working within Cisco, the Cisco channel or a challenging support role within a Cisco environment. The right candidate will be:

  • Independently motivated
  • Keen to learn and able to demonstrate this
  • A solid team player
  • Punctual and responsible with excellent time management
  • A native English communicator
Experience Required
  • Experience in a customer facing role – technical delivery and support
  • Cisco Meraki CMNA (demonstrable)
  • Cisco Routing and Switching to CCNA (demonstrable)
  • Experience within a support environment
  • All other relevant Cisco experience & qualifications a bonus (wireless, security, DC, UC etc)
  • Experience with hypervisors a bonus (VMWare ESXi, HyperV)
  • Experience with OS a bonus (Windows, Linux)
  • Experience with coding a bonus (Python, Restful API)
About
Originating from a FTSE 50 company, Focus Integration was founded to deliver technical excellence and an unrivalled level of service and support to it’s clients. Focus Integration is a specialist Cisco mobility and data centre solutions provider that helps clients plan, design, build, manage and maintain their IT infrastructures. With a keen focus on our chosen partners and vendors, we are truly specialized and highly accredited. Focus has a global client base spanning all industry sectors, public and private, and is a recognized industry leader, listing in the Deloitte Technology Fast 500 awards as one of the fastest growing technology businesses across EMEA.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
How To Apply
Send CV to recruitment@focusgroup.co.uk
Application Closing date
22/11/2018
Start Date
ASAP.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Sales Account Manager (Mobile)

Job Title
Sales Account Manager
Division
Mobile
Working Hours
Mon-Fri, 9-5.30
Salary
£18-23K
Benefits/Commission
Generous, un-capped commission structure, company mobile, company car (subject to completing mandatory probation)
Person Specification
The ideal candidate would have experience selling mobile products (retail or b2b) and field sales experience. Telesales experience would be an advantage. Must have a full UK driving licence.
Job Description
Focus Mobile is looking for a New Business Mobile Account Manager, to sell mobile products to new and existing Focus Group customers. Candidates will ideally have experience selling mobile products and some ‘business to business’ sales experience. Although some leads will be provided, candidates will need to be willing to make pro-active sales calls to generate new business. Good customer service skills would be advantage. Office and field based.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
How To Apply
Email recruitment@focusgroup.co.uk
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Business Development Executive (Kent Sales)

Job Title
Business Development Executive
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £20,000 depending on experience
Job Description

This role is to generate appointments with prospects and where applicable sell products over the phone. You will identify opportunities, produce leads and book appointments for the sales force; maintain your database of prospects, keeping the data up to date and relevant; develop your pitch to encourage new business acquisition; proactively follow up leads you generate to ensure the highest possible conversion rate, and proactively follow up on appointments you generate to ensure appointments are converting effectively.

Essential Skills
  • Excellent written and verbal communication skills
  • Good attention to detail
  • Ability to work under pressure and to deadlines
  • A flexible team player with a positive attitude
Desired Skills
  • Knowledge of the telecoms market.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Manager (Kent Sales)

Job Title
Business Development Manager
Department
Kent Sales
Working Hours
Mon-Fri 9-17.30
Salary
£17,000 - £27,000 depending on experience
Job Description

This role will involve generating new business, upselling and cross selling to existing customers. You will have an understanding of and meet a monthly 'new business' target, meet agreed activity based KPI's, and provide regular, accurate sales forecasts. You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
2 Kings Hill Ave, Kings Hill, West Malling ME19 4AQ

Business Development Manager (Data)

Job Title
Business Development Manager
Department
Data
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + uncapped commission + car allowance
Job Description

This is a new business field sales role that also has some ongoing account management responsibility. Supported by the telemarketing team booking appointments but will be expected to make your own in addition.

You will actively promote all products and services of Focus Group, follow up on referrals and new leads, liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business, and develop product knowledge.

Principal Responsibilities/Duties

  • Meeting with prospective clients to promote Focus Group products and services
  • Identify opportunities for new business and manage the end to end sales process
  • Establishing and managing positive working relationships with high-level IT and business executives
  • Consistently achieving a monthly 'new business' target and meeting agreed activity based KPI's
  • Building a good relationship with key personnel from Focus Group suppliers
  • Contributing to relevant marketing campaigns
  • Using social media tools, such as LinkedIn, to profile beneficial contacts
  • Establishing a good working knowledge of your marketplace and the key industry, and financial factors, affecting your customers
  • Attending relevant presentations, exhibitions, conferences and networking events
Essential Skills
  • Experience within the Telecoms industry selling Network Services – MPLS, Leased Lines etc.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Business Development Manager (Voice)

Job Title
Business Development Manager
Department
Voice
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience + commission
Job Description

To Generate New Business, upsell and cross sell to existing customers.

Principal Responsibilities:

  • To understand and meet a monthly 'New Business' target.
  • To meet agreed activity based KPIs.
  • To pass leads to all sectors of the group including Energy, Mobile and IT.
  • Provide regular, accurate sales forecasts.
  • To actively promote all products and services of Focus Group.
  • Follow up on referrals and new leads.
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business.
  • To develop product knowledge.
Essential Skills
  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony.
  • Strong experience selling Business to Business.
  • Have strong rapport building skills and the ability to develop relationships at all levels.
  • Experience conversing with and presenting to senior management and business owners.
  • A proven track record of achieving new business targets and exceeding KPI's.
  • Be articulate, professional, credible, ethical and possesses good business acumen.
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company.
  • A friendly outgoing personality.
  • A smart and professional appearance with excellent time keeping.
  • A good team player with a flexible approach.
  • Display hunger, motivation and passion to succeed.
  • Driving Licence.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Business Development Executive (Business Development)

Job Title
Business Development Executive
Department
Business Development
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience
Job Description

Call prospects to talk them through the services and products that we can offer. This is across the entire the Focus Group portfolio. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available we must gather as much relevant information as possible and use our inhouse CRM to pass these leads to the relevant division with aim of the prospect being signed up to Focus.

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively
Essential Skills
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills
Desired Skills
  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Project Manager (Service and Support)

Job Title
Project Manager
Department
Service and Support
Working Hours
Mon-Fri 9-17.30
Salary
Dependent on experience
Job Description

As part of a team, to deliver a professional and consistently high-quality project management and customer service in the area of Telephone System Projects for our UK based telephone system installs (on premise and VOIP solutions). Meeting or exceeding customer expectations, co-ordinating resources and managing costs.

  • To review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA or sooner.
  • To develop appropriate and detailed plans for each project involving all relevant resources, utilising standard tools.
  • Execute the project plan ensuring clear and regular communication to and appropriate engagement of, all necessary departments involved whilst continually ensuring an exceptional customer experience.
  • To actively track project progress to ensure delivery as per the requirements and agreed timeline.
  • To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer for any necessary change agreements.
  • To provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
  • The timely identification and tracking of risks and issues for each project, managing through to resolution (or acceptable limitation).
  • To conduct and attend Project Meetings with customers as required.
  • To escalate any serious issues in a timely fashion to stakeholders, both internal or external.
  • To develop and maintain any project and departmental documentation as may be requested, needed or in place e.g. standards, policies, processes or training material, to assist in the running and stability of the team, the department and its objectives.
  • To collate and finalise all necessary information and data (including serial numbers and final job costing sheets) to ensure that invoicing is not delayed and leases can be triggered.
  • To assist in the ordering of lines and remote programming of systems prior to delivery, as and when required.
  • To answer the phone within the agreed target time and as a minimum, to meet any agreed personal call and task targets, contributing to the overall departments effectiveness.
  • Adhere and contribute to the company’s quality system, processes, and their development and maintenance.
  • Actively contribute to, and promote, the use of best practice and continual service improvement within the team and the department.
Essential Skills
  • 100% focussed and committed to the role of project management with a demonstrable ability to take ownership and manage multiple customer projects of varying complexity in an efficient and controlled manner.
  • Customer service driven with an excellent telephone manner.
  • A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner.
  • Results, targets and quality focussed.
  • Accurate numeracy, written and data entry skills.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Confident, assured, courteous and professional when dealing with customers and colleagues at all levels.
  • A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines.
  • Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information.
  • A demonstrable ability to create well-written, informative and useable documentation.
  • A real team player who collaborates with all members of the team, department and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team and departmental effort.
  • Be willing to go the extra mile for the sake of the customer, department and the business.
Desired Skills
  • Ideally qualified in PRINCE2 or similar, complimented with an understanding of data services and IP telephony technologies.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Technical Engineer (Voice)

Job Title
Technical Engineer
Department
Voice
Working Hours
Mon-Fri 9:00-17:30 (required to be flexible)
Salary
Dependent on experience
Job Description

Deliver telephony and IT network products to new and existing customers by either attending the premises or by carrying out remote tasks. You will be required to carry out daily professional tasks such as surveys, product installations, training, rectify technical faults, maintain active systems and work to a high standard at all times. You will need to be flexible to travel to appointments UK wide, and work from the offices or your home when requested to do so. As part of your work requirements you must demonstrate a professional approach to customers and colleagues and communicate with all internal departments and colleagues regularly to provide training and support to all service functions including other engineers within the business. You will need to keep up to date with technical requirements and evolve with the industry through training and experience, and to handover your projects well you will need to produce detailed technical documentation when requested.

Responsibilites
  • Carry out site and remote surveys to confirm the premises and the solution meets the requirements of the customer.
  • Carry out Site and Remote Product Installations consisting of configuration, deployment and customer handover and training.
  • Carry out site infrastructure installations to include cabling, telecoms, IT and Networks.
  • Carry out Site and Remote training for solutions and additional services to meet the customer requirements, this can be in groups, one to one or via a telephone or interactive link.
  • Be able to work alone or part of a team and under pressure to meet the customer targets and deadlines.
  • Communicate efficiently and professionally with 3rd party suppliers to ensure smooth implementation of our products.
  • Resolve technical faults on site and remotely for all products, working efficiently to meet our customer SLAs whilst always delivering a high level of customer service.
  • Have the confidence to problem solve onsite or remotely by yourself and as a team, communicate with supplier support desks and our inhouse technical team and handover necessary technical information when requested.
  • You must be available to travel across the UK with some overnight stays, and work from the offices or home when requested to do so.
  • You will be required to cover the help desk when requested to do so, responding to customer faults and service requests whilst supporting our in-house support teams.
  • Communicate potential problems onsite in a timely manner. Liaise with the installation coordinators and project managers to ensure an efficient resolution is planned and executed causing minimum disruption to the project and the customer.
  • Ensure customer requirements and expectations are fulfilled to a high standard.
  • H&S precautions. Make sure you always have the right equipment to carry out the work safely and keep company equipment in a good working condition. Carry out risk assessments before commencing work and raise any concerns in a timely manner.
  • Ensure punctuality is exceptional to meet customer requests and ensure we produce a high level of service at all times.
  • Ensure all documentation and equipment are returned to the office on time or within the agreed timescales.
  • Maintain a good level of stock in your vehicles, keeping them clean and tidy at all times.
  • Ensure that all rubbish has been removed from site and the customers premises has been left clean and tidy.
  • Ensure your development and product qualifications are up to date and raise any necessary training requests to your line manager.
Essential Skills
  • Have a good understanding of Hosted and On-Prem telephone systems.
  • Understand ISDN, Sip, analogue technology. Be able to diagnose faults to a high standard and report back to our support desk in a timely manner.
  • Maintain a good knowledge of IT, Basic network configuration and an understanding of VPN, Vlans and networking topology.
  • Must be able to work alone under pressure as well as part of a team.
  • Demonstrate Great communication skill in front of customers. Being able to adapt to different levels of communication and effectively prioritise customer requirements.
  • Be able to remain calm and confident throughout technical situations and effectively approach customers in a professional manner at all time.
  • Prompt time keeping.
  • Able to use networking software to assist in diagnosing network issues (Wireshark).
  • Knowledge of Cat5/Cat6 and CW1308 cabling.
  • Knowledge of Microsoft excel and other office programs.
  • Good knowledge of H&S at work and consistently show a competent approach to all work.
  • Great attention to detail, leaving customer installations in a clean and manageable state.
  • Tidy and presentable, wearing provided uniform at all times during working hours (Jacket, Polo, black work trousers, safety boots at minimum).
  • Valid full UK driving licence.
Desired Skills
  • Hands on experience with peripheral telecoms equipment- LG and Gamma Horizon preferred.
  • IP Literate with good all round IT skills.
  • Proven experience within the telecoms industry.
  • Good Knowledge of office products.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Customer Service Executive (Customer Service)

Job Title
Customer Service Executive
Department
Customer Service
Working Hours
Mon-Fri 9:00-17:30
Salary
£18,000 to £22,000 dependent on experience
Job Description

Job Purpose

To deliver exceptional Customer Service support to Focus Group customers

Principal Responsibilities

  • Manage incoming telephone calls & email correspondence from customers
  • Identify, investigate and resolve a query, complaint or general enquiry from customers
  • Communicate with customers moving to other providers with the aim to maintain services
  • Meet set targets & expectations for ensuring the best possible customer experience
  • Record and track interactions with customers on the companies in house CRM system
  • Follow industry & company guidelines in relation to a customer’s contract with Focus
  • Keep up to date with industry regulatory changes
  • Keep up to date with any changes Focus make to terms and conditions
  • Promote the benefits, products and services of other divisions within the Group to existing customers
Essential Skills
  • Proven track record of delivering a high level of customer care & service
  • High standard of phone skills and written communication, including numerical skills
  • Problem solving
  • Multi-tasking
  • Organised and motivated
  • Ability to work on their own and within a team environment
  • Competent PC skills; email, word, CRM packages
Desired Skills
  • Minimum 1 years’ experience within a customer service/support role
  • Industry experience desirable not essential
  • Excellent telephone manner
  • Previous experience investigating service issue complaints
  • Ownership of complaint handling cases from start to resolution
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Customer Engagement Executive (Sales)

Job Title
Customer Engagement Executive
Department
Sales
Working Hours
Mon-Fri 9:00-17:30
Salary
£20,000
Job Description

The customer engagement executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client. The team are responsible for maintaining relationships with customers and are their day to day contact for adding services to their account.

Principal Responsibilities/Duties
  • Carry out introduction & periodic client reviews
  • Maintain and adapt product knowledge
  • Passing opportunities to other departments, making commission with each conversion
  • Understand the sales process from start to finish
  • Sell new technologies to existing customers
  • Look for referrals from current customers, to build own client base
  • Meeting set KPI’s set by line manager
Essential Skills
  • Highly organised
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of sales processes and procedures
  • CRM functionality (Full training given)
  • Previous phone-based sales experience
  • Ability to meet deadlines
  • Good interpersonal skills
  • Able to problem solve, and turn an issue into a sales opportunity
  • Target driven
Desired Skills
  • MS Office packages including Excel
  • Good working knowledge of company CRM
  • Good interpersonal skills
  • Previous experience within the Telecoms industry
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Technical Support Advisor - 1st Line (Service Operations)

Job Title
Technical Support Advisor - 1st Line
Department
Service Operations
Working Hours
Mon-Fri 9:00-17:30
Salary
DOE
Job Description

As part of the Service Desk, provide 1st line support to customers for Telephony, Data and IT Services. Achieve first contact resolution were possible whilst providing excellent customer service.

Principal Responsibilities/Duties
  • To provide 1st line support to customers for Telephony, Data and IT Services.
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs, telephony and IT set up.
  • To understand and confidently interact with suppliers for our core products.
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets.
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking.
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
  • To adhere and contribute to the company’s quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the service operations department and the company.
Essential Skills
  • Customer service focussed with an excellent telephone manner.
  • Demonstrate an ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with difficult customers to establish confidence whilst an issue is resolved.
  • To quickly gather the correct information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
  • Accurate numeracy, written and data entry skills.
  • An analytical and methodical problem solver.
  • Be adaptable to change in processes.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • A detailed-orientated individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
  • Be willing to go the extra mile for the sake of the customer and the business.
Desired Skills
  • Experience with Mac OS X, Linux & Android.
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies.
  • Cloud knowledge: Horizon, Office 365 and other.
  • Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft.
  • WLR / PSTN / ISDN.
  • Data, Broadband, Ethernet.
  • SIP / IPDC.
  • Horizon / Hosted PBX.
  • On Premise PMX – Samsung, LG, Avaya.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Technical Support Advisor - 2nd Line (Service Operations)

Job Title
Technical Support Advisor - 2nd Line
Department
Service Operations
Working Hours
Mon-Fri 9:00-17:30
Salary
DOE
Job Description

As part of the Service Desk, provide 2nd line support and excellent customer service in the areas of; WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services.

Principal Responsibilities/Duties
  • To provide 2nd line support to customer with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical and hosted telephone systems.
  • Be an escalation point for 1st line support staff.
  • Provide training and shadowing to other support staff within Service Operations.
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up.
  • To understand and confidently interact with the Openreach network and services.
  • Answer the phone within the agreed target time, in relation to an overflow of 1st Line calls
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner.
  • To adhere and contribute to the company’s quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the service operations department and the company.
Essential Skills
  • Experience troubleshooting WLR, Data, Telephony Systems.
  • Customer service focussed with an excellent telephone manner.
  • Demonstrate an ability to follow process and build a reassuring rapport with customers.
  • The ability to remain calm and composed when dealing with difficult customers to establish confidence whilst an issue is resolved.
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.
  • Accurate numeracy, written and data entry skills.
  • An analytical and methodical problem solver.
  • Be adaptable to change in processes.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed.
  • A detailed-orientated individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active.
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data.
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort.
  • Be willing to go the extra mile for the sake of the customer and the business.
Desired Skills

Trouble shooting and configurational experience in the following:

  • WLR / PSTN / ISDN.
  • Data, Broadband, Ethernet.
  • SIP / IPDC.
  • Horizon / Hosted PBX.
  • On Premise PMX – Samsung, LG, Avaya.
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Trainee Technical Engineer (Voice)

Job Title
Trainee Technical Engineer
Department
Voice
Working Hours
Mon-Fri 9:00-17:30 (required to be flexible)
Salary
£20,000 - £23,000 depending on experience
Job Description

As part of the Service and Support team, your role will be to apply your personal attributes and commitment to learn the required skills to join our existing Engineering team. This will consist of installations of Structured cabling, Telephony cabling, Telephone systems and VOIP/DSL products. You will also provide front line customer service to existing and new customers, suppliers and contractors. Training will be supplied, and you will be expected to complete technical challenges and tiered training throughout your transition period to becoming a qualified engineer. You will be expected to work well within a team and show good communication skills with colleagues and service providers. The career will begin within the remote delivery team delivering solutions to our new and existing base.

Responsibilities
  • Complete the necessary training courses and site experience documents to track your progress and development throughout your training program
  • Support trained engineers with site and remote surveys to confirm the premises and the solution meets the requirements of the customer
  • Support trained engineers with Site and Remote Product Installations consisting of prebuild and configuration, deployment and customer handover and training
  • Support trained engineers with site infrastructure installations to include cabling, telecoms, IT and Networks
  • Support trained engineers with Site and Remote training for solutions and additional services to meet the customer
  • Use your experience gained throughout your trainee role to attend small scale customers to complete basic tasks to support your development
  • Show a good level of communication skills with colleagues and suppliers to support your development and grow your knowledge within the industry
  • Support and work with other team members within the service and support department to gain experience and training
  • Complete all associated documentation on time and retuned to the office in a timely manner
  • Available to travel across the UK with some overnight stays
  • Ensure punctuality is exceptional to meet customer requests and ensure we produce a high level of service at all times
  • Support the help desk when requested to do so, responding to customer faults and service requests as part of your training program
Essential Skills
  • Approachable and friendly
  • Tidy and Presentable
  • A bright and enthusiastic individual who is dedicated to achieving great results
  • Methodical approach required with a clear audit trail
  • An intelligent self-starter with a keen eye for detail and the ability to work on your own initiative or as part of a team, as required
  • Valid Full UK driving licence
Desired Skills
  • English and Maths / Pass
  • Good all-round IT Skills (MS Word, Excel, Outlook
  • Previous Customer service experience
  • Previous telecoms experience
About
Focus Group is a leading UK communications service provider. We are a dynamic and fast paced growing company who prides itself on excellent customer service and work hard to make an enjoyable work place environment.
Company Benefits
  • Sales incentives, including trips abroad, days/afternoons out
  • Pension Scheme
  • Tax Free Childcare Initiative
  • Perkbox membership
  • Focus Discount Card (for local retailers)
  • Daily Fruit (complimentary)
  • Free tea & coffee in the office
  • Focus Awards Ceremony
  • Participation in charity and sports events
  • Cycle to Work Scheme
  • Training and development plans
  • Interest Free Travel Loan
  • Regular company and team social events (including a Summer & Christmas party)
  • Yearly eye test & spectacle voucher
  • Access to well-being champions
  • Financial advice
Start Date
ASAP
How To Apply
Please email your CV and covering letter to recruitment@focusgroup.co.uk.
Location
Shoreham-By-Sea, West Sussex BN43 6PA

Any CV’s sent in to any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid, even if Terms of Business are sent alongside the CV.