Focus Group
0330 024 2222
For a tailored quote contact Focus Group on:
0330 024 2222 or email

Care Level Details:
Fixing your fault

BT Openreach offer various Care Levels over their entire copper product portfolio in the event of a line fault:

  • Care Level 1

    Repair by End of the Day, After Next Working Day (Mon-Fri)
  • Care Level 2

    Repair by End of Next Working Day (Mon-Sat)
  • Care Level 3

    Repair by End of Next Half Working Day (inc Bank Holidays) Mon-Sun
  • Care Level 4
    6-hour repair, any time of the day, any day of the year

Care Level 4

Care Level 4 provides a target 6-hour FIX; this is the actual repair time and not response time, so essentially the lines can be up and running within 6 hours. This is applicable 24 hours a day, 7 days a week and includes all bank and public holidays.

Call our business specialists today for a tailored quote
0330 024 2222