Focus Group
Focus Group 0330 024 2000

If you have a complaint

Please telephone our Customer Relations Team or your Account Manager on 0330 024 2000. We will ask you about your complaint and seek to resolve the problem while you are on the line. If this is not possible, we will agree a course of action with you.

You may also send your complaint in writing to us at: Focus House, Ham Road, Shoreham-by-Sea, W. Sussex, BN43 6PA or via an e-mail enquiry to

During any discussions, we will protect the privacy of the information that we hold on you. We may have to ask you questions to confirm that we are speaking to the right person.

Taking your complaint further

If your complaint is not resolved to your satisfaction after this procedure, you can take it further within our company to the Operations Managers and ultimately to the Managing Director.

If we cannot resolve the problem, then we will write to you to say so. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to the Ombudsman Services or Ofcom.

Useful addresses

Ombudsman, PO Box 730, Warrington, WA4 6WU. Tel: 0330 440 1614.

Ofcom: Riverside House, 2A Southwark Bridge Road, London SE1 9HA, Tel: 020 7981 3000.

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Focus Group

For more information about our Support Services please call

0330 024 2000