Focus is dedicated to reducing the risk our customers face to the best extent possible. Whilst we appreciate that no telecommunications system will be completely immune to the danger, our advice regarding security can alleviate the risk significantly.
The main points to consider are detailed below.
It is vital that employees have all the necessary training to optimise the efficiency of the system. Cases of Toll Fraud are extensively linked with the stealing of authorisation codes and passwords. It is essential that your staff safeguard these to the best of their ability. The numbers should never be written down or programmed into auto diallers. If you have staff who travel outside of the office they should also be aware that thieves can be watching or listening in to phone calls in order to find out the relevant numbers.
Furthermore, it is important to establish the identity of anyone placing a collect call to the company before accepting charges. An ever increasing problem is the receipt of a phone call where the caller asks to be transferred. This is yet another way in which access can be gained to your network and an outside line. An advisable approach would be to establish a system whereby any suspicious activity is reportedly immediately by your employees. Suspicions may be aroused by the nature of the call or by the number of phone calls received.
Control of your phone calls is a good way to heighten the security of your firm. Most thieves will focus on making non permitted long distance calls. You are able to place restrictions on this by eliminating or restricting unnecessary calls to other countries. This is ideal if you know the countries you do not do business with. You could also place limits on which of your workers are allowed to make such calls or on what times calls are made, as this could stop phone calls in the evening.
There are certain signals to look out for that will alert you of toll fraud. A growing number of thieves will try to deceive your workforce in order to gain access. For example, they could ring you on a local access number or 0800 service and ask to be continually transferred between personnel until they obtain an outside line. It is recommended that all of the following should be looked into; obscene phone calls, continuous hanging up of the phone, recurring incidents of asking for an invalid extension number, wrong numbers, callers asking who they have reached and silent calls that wait for you to hang up. All of these techniques have been used in the past and should raise alarm bells if they occur in your office.
Passwords are the easiest form of protection but there are several ways to make these more secure. The more characters you use the better. You should also avoid patterns in your system such as digits that follow in order or all of the same numbers. Do not use default passwords or access numbers as they are simple to crack. Keep away from making the password the same as the extension number or those which are related to the owner, such as an I.D. Room or social security number.