Focus Group
Focus Group 0330 024 2000

Focus CPM provides an insight into historical and real-time data to determine calling patterns, level of dropped calls, response times and average handling times. Trends can be identified and a proactive approach taken to resolve any potential issues.


  • From just £5 per month
  • No upfront investment
  • Rapid roll out
  • Fully automated
  • No contract term


Easy to set up, simple to manage

  • No capital investment required. Focus CPM is a fully hosted and managed service.
  • No technical resources required, the set-up and configuration is managed by Focus.
  • Daily call data is obtained directly from Openreach and uploaded automatically.
  • Companies can provision users directly without involvement from Focus unless required.
Call Performance Management

Focus CPM provides customers with a suite of graphs and reports at their fingertips, including:

  • Time based analysis – when is our busiest time of the day, are we losing calls?
  • Analysis per day of the week – which is our busiest/quietest weekday?
  • Call duration analysis – how long does it take to deal with our customer with their enquiries?
  • Ring time analysis – how long are customers waiting for their calls to be answered?
  • Lost opportunities – how long do our customers wait before hanging up?
  • Ring time statistics – are calls being handled efficiently during lunch or break periods?
  • Capacity planning – do we have enough lines to handle all our calls?
  • Directional analysis – do we make more calls than we receive?

why join focus?

  • Award Winning Telecoms
  • UK Based Service Team
  • 24/7 Support
  • Excellent Pricing & Portfolio

Focus Group

For more information about our Voice Services please call

0330 024 2003

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